Delve into Kirsten Newbold-Knipp's journey from hospitality to tech, focusing on customer experience excellence and leadership, and gain valuable insights on OKRs, product management, and feedback delivery for creative teams from her vast experience and expertise.
Kirsten Newbold-Knipp, CEO of AskNicely, shares her career journey to becoming a CEO. Starting her career in hospitality, Kirsten's focus on customer experience paved the way for her transition into the tech industry, eventually leading to leadership roles at high-profile companies such as HubSpot. Kirsten shares insights on navigating the transition to tech, demonstrating the value of marketing leaders in executive roles, and the importance of data-informed decision-making. She emphasizes the power of customer feedback in shaping a company's services and the significance of being customer-centric in leadership positions. Kirsten's narrative provides valuable advice on career development, the importance of tackling significant problems, and fostering a culture of accountability and feedback within organizations. The discussion also touches on Kirsten's initiatives at AskNicely and how the company leverages customer feedback to drive improvement and growth.
Stay tuned through the end of the show (33:31) to learn:
Featuring:
Kirsten Newbold-Knipp (LinkedIn)
Sunny Manivannan (LinkedIn, Twitter)
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