Tune in to hear about Junan Pang’s background, his journey into the software industry, his experiences at Optimizely, and his current role at Slack. The conversation touches on topics such as scaling customer success teams, being proactive as a CSM, and the importance of community building.
Junan Pang is the head of customer success at Slack, experienced in helping tech companies optimize their customer relationships and deliver world class customer experience. Drawn to a blend of technology and business, Junan entered the software industry working at Accenture, later transitioning into customer success roles. During his tenure at Optimizely, he led multiple customer success teams and founded the San Francisco Customer Success Meetup. Despite initial setbacks, his faith in the unique customer success community drove him to persist in organizing meetups. Junan's key focus is being proactive and strategic in customer success management, an approach he fosters to maximize value for Slack users.
Stay tuned through the end of the show (21:37) to learn:
Featuring:
Junan Pang (LinkedIn)
Sunny Manivannan (LinkedIn, Twitter)
Learn more about the SF Customer Success Meetup on LinkedIn or on their site.
Follow us:
Tune in: