The Peerbound Podcast

John Gleeson (Founder & Managing Partner at Success Venture Partners) on the Strategic Role of Customer Success

Episode Summary

Join us for an insightful discussion with John Gleeson, Founder & Managing Partner at Success Venture Partners and a pioneer in the world of Customer Success. Discover the strategic significance of Customer Success in early stage startups and how it serves as a vital bridge between customers and growth-focused teams as a company scales.

Episode Notes

Join us for an insightful discussion with John Gleeson, Founder & Managing Partner at Success Venture Partners and a pioneer in the world of Customer Success. Discover the strategic significance of Customer Success in early stage startups and how it serves as a vital bridge between customers and growth-focused teams as a company scales.

John and Sunny’s conversation covers:

• (01:05) John's journey into the software landscape
• (03:43) Delving into the world of Customer Success
• (07:57) Leveraging Customer Success as a proactive approach
• (14:21) Tailoring the Customer Success motion to different business models
• (18:41) Advice for navigating Customer Success at different growth stages
• (22:43) Identifying essential qualities in an effective Customer Success team member
• (24:22) Transitioning into venture investment and successful pivots into the VC world
• (28:35) Predicting the future landscape of Customer Success

Stay tuned through the end of the show (30:25) to learn: 

• What John’s beverage of choice is (hint: it’s neither Coke nor Pepsi).
• Who John thinks we should interview next.
• More details about the upcoming NYC Customer Success Meetup.

Learn more:

Customer Success Meetup (LinkedIn)

NYC Customer Success Meetup, November 9th (Eventbrite)

Success Venture Partners (Website, LinkedIn)

Featuring:

John Gleeson (LinkedIn)

Sunny Manivannan (LinkedIn, Twitter) 

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