In this episode, Jillian Bejtlich, the Community Lead at Calendly, covers her non-traditional journey into community management, recounting experiences from being a beta tester for Autodesk to a community consultant at Community Roundtable and an innovation community lead at a defense contractor. Her focus is on recognizing the importance of aligning community growth with customer needs, understanding the evolving dimensionalities of AI in communities, and the necessity for internal collaboration within a company for community success.
In this episode, Jillian Bejtlich, Community Lead at Calendly, discusses her journey towards community management, which began in an engineering-focused household. Describing her path as non-traditional, she emphasizes the importance of flexibility and adaptability in community management strategies. Jillian shares her experiences working in different industries, including engineering software and defense manufacturing, and how users drive the function and form of communities. She also highlights the increasing role of AI in community management and how it can aid in content creation and strategizing, while also posing new challenges for community moderators.
Stay tuned through the end of the show (25:18) to learn:
Featuring:
Jillian Bejtlich (LinkedIn)
Sunny Manivannan (LinkedIn, Twitter)
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