The Peerbound Podcast

Hillary Curran (Sr. Director, Customer Voice & Implementation Strategy at Guru) on Leveraging Customer Insights for Growth

Episode Summary

Join us in this insightful episode with Hillary Curran, the Senior Director of Customer Voice & Implementation Strategy at Guru, as she shares her mission of integrating the customer's voice into strategic business decisions to drive growth. Discover how Guru leverages deep customer insights to prioritize their roadmap and sharpen messaging, all while empowering teams to achieve exceptional results.

Episode Notes

Join us in this insightful episode with Hillary Curran, the Senior Director of Customer Voice & Implementation Strategy at Guru, as she shares her mission of integrating the customer's voice into strategic business decisions to drive growth. Discover how Guru leverages deep customer insights to prioritize their roadmap and sharpen messaging, all while empowering teams to achieve exceptional results.

In this episode, Sunny and Hillary delve into: 

• (00:57) Hillary's journey to Guru 
• (05:09) Growth at Guru over the past 5+ years 
• (10:14) Showcasing value and distributing insights internally 
• (14:43) Building a customer-centric culture and implementing a customer listening tour 
• (21:58) Advice for leading and supporting a team 
• (24:19) Defining success in a new, first-of-its-kind role 
• (27:35) Doubling down on the theme of 'trust' in the age of AI

Stay tuned through the end of the show (29:57) to learn: 

• Whether Hillary is team cats or dogs. 
• What YouTube show Hillary keeps up with. 
• Who Hillary thinks we should interview next.

Featuring:

Hillary Curran (LinkedIn)

Sunny Manivannan (LinkedIn, Twitter) 

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